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Service levels

What we promise on every order

Clear delivery windows, refill guarantees and support response times β€” so you always know what happens after checkout.

Delivery windows

Every order shows a live ETA in your dashboard. If an order passes its window we escalate it to our fulfilment team automatically and notify you.

Refill guarantee

If delivered numbers drop below the ordered amount inside the guarantee window, request a refill from the order drawer and we top it back up free.

Safe delivery

No passwords are ever required. Orders are paced and sourced to keep growth curves natural across every platform we support.

Support response

Tickets are answered within one business day, with priority handling for stalled or partially delivered orders.

Delivery targets by service type

Service typeTypical startTypical completionRefill window
Followers & subscribers0–2 hours1–3 days30 days
Likes & reactions0–1 hour12–48 hours30 days
Views & impressions0–30 minutes6–24 hours14 days
Comments1–6 hours1–4 days14 days
Website & search traffic1–4 hoursSpread over 1–30 daysn/a

Targets describe typical performance, not a contractual guarantee for every order. Platform-side rate limits or outages can extend a window; in those cases we notify you and offer a refill, credit or refund.

If something goes wrong

  1. 1. Check the order timeline. Your dashboard shows live status, start count, delivered amount and remaining units.
  2. 2. Request a refill or refund. Use the buttons in the order drawer β€” refills are free inside the guarantee window.
  3. 3. Open a ticket. Anything we cannot fulfil is refunded in full to your original payment method.